Return & Refund Policy

At VINI Fashion, we want you to love every purchase. If you are not completely satisfied with your order, we are here to help.

Return Eligibility

You may request a return if:

• The product received is damaged, defective, or has a manufacturing issue.
• You received a wrong product or a product different from what you ordered.
• The product has been received in an incorrect size or variation due to an error from our side.

To be eligible for a return, the product must be unused, unworn, unwashed, and in its original condition, with all original packaging, tags, and accessories intact.

Return Period

Return requests must be raised within 7 days of delivery.

Please contact our customer support team within this period with your order number and clear photos/videos of the product and packaging.

Non-Returnable Items

The following items may not be eligible for return:

• Products that have been worn, washed, altered, or damaged after delivery.
• Products without original tags or packaging.
• Products damaged due to improper handling or storage.
• Customized or specially made products.
• Products returned after the applicable return period.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. Reverse pickup service is not available. Customers must courier the parcel to our warehouse:

For faster assistance, please provide photos/videos showing the product, packaging, shipping label, and the issue.

Refund Policy

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, subject to applicable payment processing timelines.

Shipping charges, if any, may be non-refundable unless the return is due to an error, damage, or defect from our side.

Exchange

Exchange requests are subject to product availability. If the requested product or design is unavailable, we may offer an alternative solution or refund, depending on the circumstances.Reverse pickup service is not available. Customers must courier the parcel to our warehouse:

How to Request a Return

To initiate a return, please Email On : info.vinifashion@gmail.com  With : 

1. Your order number
2. Reason for the return
3. Clear photos/videos of the product
4. Photos of the original packaging and shipping label

Our team will guide you through the next steps.

Important Note

Please check your order carefully . We recommend recording an unboxing video when opening your parcel, especially for high-value orders. This may help us investigate any damage, missing items, or incorrect-product claims.

VINI Fashion reserves the right to reject returns that do not meet the conditions mentioned above.

Thank you for shopping with VINI Fashion. We appreciate your trust and are committed to providing you with a smooth and satisfying shopping experience.